Background
A private chain of convenience stores in the region had experienced significant losses over a six-month period, totaling more than £10,000. Concerned about potential internal theft, the regional manager commissioned a thorough investigation.
Professional polygraph testing was engaged to ensure the process was fair, accurate, and confidential. The goal was to uncover the truth, resolve the issue quickly, and protect both the business and its reputation.
The Investigation
We commenced the investigation with the usual pre-test interview procedure, discussing with each individual employee the issue under investigation and their personal involvement or lack of involvement, suspicions of whom they think or know were involved, and a detailed individual personal history.
We always stress that the easiest way to pass a polygraph is to tell the truth, starting with the pre-test interview stage and continuing throughout the test process.
Findings
One individual was identified as being deceptive quite early on in the process. When he was questioned about the results in the post-test phase, he quickly admitted that he had occasionally “borrowed” £5 or £10 from the till but had never taken any more, and his total overall would account for no more than £30.
When he was challenged as to why he had not admitted those acts in the pre-test interview, he stated he was embarrassed and did not want to be blamed for the larger theft. He also didn’t think a little lie would catch him out, as he hadn’t taken the larger amount. Further testing confirmed his statement.
Later, tests on other individuals identified two employees who both admitted diverting deliveries to their uncles’ local corner shop.
Outcome
Armed with the test results, the regional manager decided to negotiate with the employees rather than report them to the police. We understand that items were returned and money was paid back to the business by the trio. Both men and the original person tested were later dismissed.
Conclusion
Pre-employment testing will save companies money, time, and reputation damage, and should be part of any professional vetting procedure. No business is too small to be a victim of abuse by employees, a fact that too many companies find out only when it is too late.
Polygraph testing identified the employees responsible, helped recover losses, and protected the business’s reputation. Regular integrity checks and pre-employment screening can prevent similar issues, save time and money, and create a trustworthy workplace.
If you suspect internal theft or want to strengthen your hiring process, consider professional polygraph testing. Acting early protects your business, your team, and your reputation.
